Q: How to subsidize the return shipping fee? A: Members need to choose the courier method to send the goods back and pay the courier fee. Sunshine Baina Chain Industry does not accept regular mail or return the package in the form of collect. Sunbaina Chain Industry will refund the here freight or subsidize 10 yuan when refunding Gift card to your account, freight subsidy is valid for 1 year. Multiple orders are sent back to the same package, and the freight is only subsidized once. Sunshine Baina Chain Co., Ltd. reserves the right to no longer give 10 yuan gift card return subsidies to users who have repeatedly returned or refused goods without proper reasons. Q: What is a 'right holder' A: The right holder refers to a legal person, other organization or natural person who owns intellectual property rights such as trademark rights, copyrights, and patent rights. Q: How to apply for refund method and time limit A: Sunshine Baina Chain will process the refund within three days of receiving the returned goods. In order to shorten the arrival time, the amount generated by the return of the order will be directly returned to the Vipshop in your account. After the refund is processed, the instant receipt of the Sunshine Baina Chain Industrial Wallet will be returned. The amount of the order paid by credit card will be returned to the credit card the same way, and it will take 715 working days to arrive after the transaction. Q: How long is the order return time? A: Within 7 days from the next day after the order is signed (subject to the signing date on the delivery note of the courier company). Q: What is 'the merchant's improper use of others' trademark rights, copyrights and other rights in the published product information or the store name and domain name used'? A: Use others' trademarks (including text trademarks, graphic trademarks, etc.) or works (text works, pattern works), etc. in product information, store names, and domain names without the permission of others. Such as: using the trademarks of others in the shop name without permission of others. For example, although the following products released by merchants are genuine Fenteng products, it is still improper to use Fenteng official website model pictures in the product information without permission of the right holder. Q: Merchants are not allowed to show the 'original price' description in the product title, picture, description and other product promotion A: Given that merchants may not be able to accurately understand the legal meaning of 'original price', misuse will constitute price fraud and may infringe consumer rights. In order to protect the legitimate rights and interests of consumers and businesses, merchants must not appear in the product title, pictures, descriptions and other product promotion 'original price' description. If it contains the above content, Taobao will remove the product or information from the shelf. If the refund amount is 1,000 yuan or less, you can choose to refund the balance of Sunshine Baina Chain Industry Co., Ltd. Q: No false or misleading price indications A: In Taobao, merchants should not use similar concepts such as “original selling price”, “deal price”, “discount”, and “new product discount” for unsold treasures, misleading consumers into thinking that the treasure has a transaction record; Taobao will not Merchants are required to make false or misleading price indications. Q: The merchant is responsible for the authenticity, accuracy and legality of the price. A: Merchants participating in the promotion activities organized by Taobao should mark the real and effective compared prices, and mark the promotional price of the baby with real price concessions, to ensure that Taobao or the regulatory department can be provided with a true basis for the compared prices, and the authenticity of all prices , Accuracy and legality. Q: Where are the returned goods sent? A: After the online return application is approved, we will inform you of the return address in the form of a short message. Please pay attention to the short message notification; or check the return address on the back of the after-sales guarantee sheet of the Sunshine Baina Chain Industrial Co., Ltd. sent with the package. Q: Which products do not support the 7-day return of Sunshine Baina Chain Industry? A: 1. Personal customized products for consumers; 2. Fresh and perishable products; 3. Digital products such as audio-visual products and computer software downloaded online or unpacked by consumers; 4. Newspapers and periodicals delivered; 5 2. Other commodities that are not suitable for return and exchange according to the nature of the commodities and confirmed by you at the time of purchase. Q: The title does not match the actual description A: Case 1: The title is free shipping, but the actual description requires freight; Case 2: Support 7 days of goods without reason to return, but the actual description does not support. Q: The title, picture and attribute do not match A: Case: When creating a map to purchase a product, the description of the product does not match the associated local merchant, or the applicable scope of the product does not match the associated local merchant Q: Misuse of brands that are not related to this product A: Use the method of comparison with other big names; Q: How long is the order return time? A: Within 7 days from the next day after the order is signed (subject to the signing here date on the delivery note of the courier company). Q: Why is the 'right holder's complaint against the same merchant within three days regarding the same right regarded as a complaint'? A: Because it takes time to process complaints and business rectification, Taobao will treat all complaints made by the same right holder on the same business within three days of the same business as one complaint. Complaints later in this period will be regarded as a complaint To supplement the previous complaint, it is not considered as a second complaint.