When choosing CRM software, there are a few important features to keep in mind. First, the software should be easy to use so your team can start using it quickly. It should also be customizable to fit your business needs. The CRM should work well with other tools like email, social media, and accounting software. Look for automation features that save time by handling tasks like follow-ups. Good Support CRM Software is important, so you can get help when you need it.