This is Our Lash. Let’s a talk about never use these body languages when talking to customers today. Never underestimate smile! Small gestures like these in conversation can help build a subtle rapport between the speakers! So what body language should you pay attention to when communicating with customers? 1. Low energy It's a sign of disrespect, a sign that you're bored and don't want to be there at all. You would never say to your customers, "Why should I take orders from you?" But if you slouch, your body will tell you loudly and clearly. 2. Exaggerated gestures It suggests you're exaggerating, but small gestures can show leadership and confidence. Things like open arms and open hands tell each other that you're not hiding anything. 3. Check the time when you talk It shows that you are somewhat anxious and conceited, disrespectful to the other person, and it means that you have better things to do and are anxious to get away from them. 4. By physically distancing yourself from the person you are talking to, you are telling them that you are not interested in what is being said or that you do not trust what they are saying. The correct way to do this is to lean slightly towards the customer you are talking to, or turn your head slightly away, and concentrate on what the customer is saying. 5. Crossed arms or legs Crossed arms or legs can act as a barrier and indicate that you are not open to conversation. Even if you have a pleasant conversation, the customer will still feel excluded. Refrain from crossing your arms if you want the customer to know that you're open and interested. 6. Discordant words and facial expressions It will make the customer feel that something is wrong and begin to suspect that you are deceiving them. For example, in a negotiation, a nervous smile does not calm the atmosphere, but rather makes the customer feel uneasy and misunderstand that you have other ideas. 7. Exaggerated nods reveal anxiety. People may think the heavy nod is just a cover for what you really think, when you don't agree or understand. 8. Fidgeting or fidgeting with your hair indicates anxiety, exuberance, conceit, and lack of concentration. Customers will think that you care too much about your appearance and not too much about their lashes. 9. Avoiding eye contact can make customer suspect that you're hiding something. Lack of eye contact also shows that you are not interested in communicating and lack confidence. Looking down during a conversation can signal that you lack confidence or are focused on yourself, which diminishes the impact of your words. Therefore, pay special attention to eye level when making complex or important points. 10. Too strong eye contact can make the customer think you're aggressive or trying to be dominant. Americans make eye contact for an average of seven to 10 seconds, slightly longer when listening than when speaking. The way you look away also sends a message. Looking down indicates obedience. Looking sideways indicates confidence. 11. Rolling your eyes is a sign of lack of respect For some people, it's a habit, it happens spontaneously, but if you control it, you can get some good results. 12. Frowns or other unhappy expressions send a message that you are upset and turn people away from you. Even if your mood isn't theirs, they'll still feel it's theirs. Smiling, on the other hand, makes the customer feel that you are open, confident, friendly and trustworthy. 13. A light handshake indicates a lack of authority and confidence, while a heavy handshake indicates aggression and seeking dominance. The strength of the handshake varies depending on the subject and situation, but always be firm. 14. The distance between you and your customer is too close. If you are less than half a meter away from the customer, it shows that you have no concept of personal space and makes people feel uncomfortable.
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