I run a small business and have been dealing with a few overdue invoices from other companies. At first, I was comfortable sending reminders and following up myself, but some accounts have now gone several months without payment. I’m trying to figure out when it makes sense to stop handling the situation internally and consider a Commercial debt collection agency instead.
For those who have dealt with business-to-business collections, what signs made you decide it was time to bring in outside help? I’m also curious about whether using a collection agency affected your relationship with the customer or helped resolve the situation professionally. Any experiences or advice would be appreciated.