The best option for electronic communications in healthcare is in-app chat. It is perhaps the most secure way to communicate in a compliant manner based on the fact that user authentication is required at log-in and each user has a unique ID. Additionally, data is encrypted in transit TLS/SSL and at rest using AES256, and most companies maintain continuous logs, which make audits possible.
There are a number of other benefits, including:
– Chat enables both synchronous and asynchronous communications for the ideal user experience.
– Solutions provide secure photos, videos, and other file-sharing capabilities.
– Chat messages and other data can be retained according to organizational policy, and an administrator can set how long a message persists.