Onboarding and educating users about NFTs is critical, especially for newcomers to the space. Start with user-friendly onboarding processes that guide users through the platform's key features and functionalities. Provide educational resources, such as articles, videos, and tutorials, that explain the basics of NFTs, blockchain technology, and how to use your platform. Offering responsive customer support through live chat, email, or community forums can address users' questions and concerns, ensuring they feel supported and confident in their NFT endeavors.