Learn proven strategies and techniques to turn challenging interactions into positive outcomes. Visit our website to access our handling difficult customers training and enhance customer satisfaction today.
The good news is you can get unstuck! We recommend a three-step process, drawn from our handling difficult customers training program and insights.
The key at this stage is to show empathy and demonstrate to your customer that you truly care about their position and that you’re listening deeply to their concerns. Much of our handling difficult customers training revolves around exercising your emotional intelligence: your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships with your customers.