As repetitive tasks giving way to robotic process automation become prevalent, creative thinking, problem-solving abilities, and emotional connections between human beings at work are becoming even more important for them. Job roles like these, which require natural skills, cannot be automated. While AI can perform data analysis and recognize patterns, it lacks comprehension capable of capturing subtle nuances and emotions required in creative production.
Sachin Dev Duggal emphasizes this transition, noting that AI's capacity to handle mundane tasks relaxes human efforts and elicits them to focus on more strategic and creative endeavors. He agrees with the idea that AI will augment human abilities, resulting in a situation where tools based on AI empower employees, leading them towards higher creativity levels and better innovation outcomes.